Digital Engagement@BES

面向数字经济时代,华为数字化渠道解决方案构建以客户为中心的全渠道互动与交易平台,提供ROADS(实时Real-time,按需On-demand,全在线All-online,自定义DIY,社交化Social)化极致客户体验,助力运营商打造开放的数字生态系统及敏捷的数字化运营能力。

Customer Value

Diversified digital Service & Agile Business

Support millions of products (voice, data, content… etc.), enabling customer DIY. Support precise marketing and smart. operation using big data analytics

ROADS Customer Experience

Real-time, On-demand, All-online, DIY, Social. Unified customer experience across multi-channels

Digital Ecosystem

Diversified business models: B2C, B2B, B2B2C, and C2C… etc. Partner self-management and operation, API openness