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bKash has grown from a standing start to reach 29 million accounts, in just five years, making it Bangladesh’s largest mobile financial services provider and a trusted banking brand in a country where, until very recently, most of its population had never come into contact with any type of banking facility.
Nigerian operator MTN has pledged to add digital services developed in-house to its digitization portfolio, a move that will help solidify the operator’s value and industry chains, position MTN as an ecosystem architect, and create new revenue streams.
Dutch Telco KPN has decided its transformation project needed to improve stability, simplify processes, shorten TTM, and reduce TCO. Aiming to increase its market share by improving customer satisfaction and responding quickly to market trends.
HKT has a reputation for staying ahead of the telecom curve. Four years ago, whilst its competitors were fighting it out on price, HKT challenged itself to lead the market on Customer Experience, and made ambitious plans to modernize its business in order to fulfill that proposition.
