Customer experience drives network operation transformation, how to reconstruct personnel skills based on job roles and business process to improve O&M quality and efficiency is the challenge that operators are facing.

Based on it, through focusing on job roles and business process under network O&M transformation, relying on Huawei TAC practical platform and plenty of cases sharing, we provide operators with end to end and job role based network O&M competence development solution to support network O&M quality improvement.