CSPs need new ways to grow profitability. In particular, they must better monetize exponential growth in the usage of data transport and associated services. This requires a complete transformation of their business including service and technology innovation. In short, monetizing traffic growth requires effective end-to-end revenue management. Download this new whitepaper and find out why:
- CSPs must find ways to better monetize their data growth
- New services often require partnerships and legacy BSS lack the flexibility and capabilities required to integrate third-party digital providers in a CSP’s business easily and with a valid timeframe
- The four major data monetization models all have shortcomings and require additional functionality that can only be delivered through improved OSS/BSS
- The traditional borders between OSS and BSS need to and are disappearing in order to better monetize data
Download this new whitepaper for the latest findings on the importance of end-to-end revenue management for CSPs as they transform their businesses.
The ability to rate service, charge precisely and bill accurately are table stakes for revenue management. To truly add value, revenue management systems must enable the rapid launch of innovative new services, monetize them simply, and support an engaging user experience for consumers and enterprises.
CSPs need to evolve their revenue management systems to become monetization platforms that provide agile service innovation and superior customer experience with greater cost-efficiency. By doing so, CSPs can position themselves as enablers of digital commerce, providing a platform play for the digital revolution for which they have laid the groundwork.
In October 2017, Heavy Reading conducted an online survey of 100 CSP representatives working for around 75 different organizations across the globe. The questionnaire assessed the current state of CSP revenue management systems and explored their priorities for modernization.
The body of this report contains the responses to the 25 multi-part questions related to revenue management. The survey highlights where CSPs are focusing their efforts, what capabilities they believe are important and where the greatest benefits can be achieved from revenue management modernization.
In 2013, KPN embarked on a broad transformation project designed to help it win market share in the incredibly competitive Dutch telecoms market. The operator replaced its inefficient, fragmented and costly IT architecture with a single, low cost IT environment. KPN contracted Huawei to migrate its legacy IT systems to Huawei’s Business Supporting System (BSS), consisting of Huawei’s customer relationship management (CRM) and convergent billing solutions. More than 200 offerings were configured and commercially launched on the new system.
As a result of the transformation, KPN has become far more efficient and agile. It has achieved a 60% reduction in the average time to market from product concept to production. It has reduced customized IT development (90% of its systems are now in standard configuration) and the number of apps it is using by 60%, helping to lower maintenance and administrative overheads by 30%.
Order handling times have fallen by 80%, meaning both customers and channel employees see the benefits of transformation. The net result has been significant increase in customer satisfaction. KPN’s Net Promoter Score has risen out of negative territory to become positive. In the third quarter of 2016, NPS for residential customers was +9 and for consumer mobile customers it was +10.