Virgin Media: Transforming Business Systems to grow market

Huawei

Virgin Media: Transforming Business Systems to grow market

Enabling MVNO transformation to full operations to facilitate a new age of market competition

UPLOADVM

Virgin Media realised that to remain competitive and relevant in the digital world, they needed a transformation programme that would empower them to fully manage customers by moving from a light MVNO to a full MVNO.

Huawei and Virgin Media jointly embarked on transformation journey to design and build a world class fixed-mobile convergent (FMC) business. Choosing Huawei as the Prime System Integrator (PSI) to lead on business (process & organization) and technology (network and IT) change has delivered Virgin Media’s best transformation ever.

Huawei worked with Virgin Media’s business and technology functions through Huawei’s business consultants to map out comprehensive business process engineering across the BSS stack to improve customer experience and marketing innovation.