ViVA Bahrain: Adopting Managed Services as a platform for Operations Transformation

Huawei

ViVA Bahrain: Adopting Managed Services as a platform for Operations Transformation

Improving business-IT alignment through responsive IT governance and service management aimed at business growth

UPLOADVIVA

VIVA Bahrain - (VIVA) is a telecommunications company based in The Kingdom of Bahrain. As a part of the Saudi Telecom Company Group, and backed by unrivalled experience, knowledge and vision, VIVA has experienced phenomenal growth in its five years of operations and continues to perform exceptionally well. With the fast growth came the need to continually improve efficiency, optimize operating expense and increase focus on core business.

To fuel Viva Bahrain’s growth strategy, Huawei is engaged with Viva as the prime IT partner responsible for full IT operations. This engagement has resulted in transforming IT operations, IT management and systems maintenance to a new level that assure IT commitments to business service levels. The engagement is bringing continual business technology alignment with process compliance, transparency in operations innovation. and enabling IT governance efficiency.

Viva Bahrain can now rely on Huawei as the IT partner of choice, to assure IT service levels through continual improvement in key performance levers and service management activities. By aligning to growth initiatives of marketing, sales and customer management, Huawei has delivered the right tools as part of the program of delivering a unified operations that manages the highly multi-vendor and multi-technology environment to free business to focus on growth.