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The N&SQI (Network and Service Quality Improvement) solution aims to provide superior network service experience (a device can be connected, clear voice, smooth internet surfing etc) and thereby enhance the Operator’s brand image. Compared with traditional network optimization solutions that only focus on network performance improvement, Huawei’s N&SQI solution focuses on service quality improvement. Providing class leading results in scenarios such as voice and data services quality improvement, to ensure network benchmark ranking improvement. It also enables closed-loop processes to proactively identify and support those users experiencing the poor network quality, whilst informing Care of user issues.
Focuses on improving customer centric KQI's to improve end-user E2E experience, through superior network service experience (device can be connected, clear voice, smooth internet surfing etc).
Improves network quality benchmark ranking to boost operator's branding and revenue potential.
Builds excellent network through excellent network performance, excellent voice service quality, excellent data service quality, and excellent video service quality to attract more subscribers.
HUAWEI SmartCare® SOC Solution enables to help CSPs transform from network centric operations to user centric service operations.