As the demographic dividend gradually disappears, the focus of the home broadband market is shifted to user experience and digitization. Good user experience is the core competitiveness of home broadband services. Wi-Fi networks have become a necessity to home network subscribers and, at the same time, 100 and even 1000 Mbit/s home broadband services are gaining popularity. However, the quality of Wi-Fi networks is often complained about and hinders the improvement of broadband user experience. Typically, more than 50% of home broadband faults are related to Wi-Fi networks. Due to the lack of proactive and efficient troubleshooting methods, about 30% of home Wi-Fi network faults need to be rectified on site by field engineers. Frequent Wi-Fi faults, time-consuming troubleshooting, low user satisfaction, and high O&M cost are the challenges in the rapid development of home networks. In home network scenarios, NCE (Access Domain) provides a AP installation guide and functions such as home network quality acceptance, home network quality visualization, and diagnosis of top 5 home network issues, accelerating home network troubleshooting.
Simplified Installation and Home Network Quality Acceptance
Networking services require onsite Wi-Fi quality assessment, proper installation location of APs, and professional acceptance methods. Huawei’s field service app enables carriers to provide high-quality networking services. The app provides an AP installation guide and can be used to assess the Wi-Fi quality at each test location, output results in terms of link rate, RSSI, delay, and PLR, and accept the Wi-Fi quality before and after AP installation.
Visualization of Home Wi-Fi Network Quality
NCE (Access Domain) collects network device data, generates a digital world on the cloud, and helps O&M personnel remotely query the home network topology, connected devices, uplink and downlink rates, connection status, KPIs such as interference and coverage, and key events. In addition, NCE (Access Domain) enables users to review the faults and extract the information and KPIs of the past seven days for analysis. This effectively helps carriers to remotely locate faults and reduce field visits and repeated faults.
Quick Diagnosis for Top 5 Home Network Issues
When a subscriber reports a fault, NCE (Access Domain) enables customer service personnel to collect real-time Wi-Fi quality data and perform diagnostics on the air interface within one minute in terms of interference, coverage, connection (online status and unauthorized access), device (device capacity and CPU usage), and configuration in real time. NCE (Access Domain) also provides improvement suggestions to help remotely and quickly diagnose faults.