Enable the visualization of the customer experience to both senior management and customer support staff in order to improve the manageability of the customer experience
CE Dashboard, SOC surveillance screen
Expedite response to users from days to minutes, improve CSPs customer service quality with fast customer complaint handling
Terminal - network - 3rd party fast demarcation engine，support 15+ issue categories,improve FCR & AHT.
Fast accurate demarcation of non-network related issues, to support end-to-end resolution of customer problems and improve the brand experience.
Fast service quality issue demarcation, fast OTT service modeling
Improve proactive care capabilities for value-user experience, satisfying customer relationships, and increasing revenues.
Proactive care for VIP customer experience (KQI based), identify network failure cause by automatic analysis based on fault tree.