Service Operations Center


Service Operations Center

HUAWEI SmartCare® SOC Solution enable CSPs to establish CPPP (Criteria, People, Process, Platform) based Service Operations Center (SOC), that help CSPs to transform from network centric operations to profit motivated & user centric service operations.

Customer Value


Enable the visualization of the customer experience to both senior management and customer support staff in order to improve the manageability of the customer experience

CE Dashboard, SOC surveillance screen


Expedite response to users from days to minutes, improve CSPs customer service quality with fast customer complaint handling

Terminal - network - 3rd party fast demarcation engine,support 15+ issue categories,improve FCR & AHT.


Fast accurate demarcation of non-network related issues, to support end-to-end resolution of customer problems and improve the brand experience.

Fast service quality issue demarcation, fast OTT service modeling


Improve proactive care capabilities for value-user experience, satisfying customer relationships, and increasing revenues.

Proactive care for VIP customer experience (KQI based), identify network failure cause by automatic analysis based on fault tree.