Deepening Operational Digitalization for New Business Growth
When we look towards 2030 from the intelligent world of today, we still see digitalization and intelligence as the greatest opportunities for the ICT industry over the next decade. China has already attached great importance to industry digitalization, as set forth in its 14th Five-Year Plan and 2035 Long-Range Objectives. Likewise, the EU has predicted that 75% of enterprises will use cloud computing, big data, and artificial intelligence services by 2030. In our vision for the future, technologies like 5.5G, 10GE home broadband, AI, cloud computing, big data, digital twin, and ultra-automation will help us more deeply extract the value of data. This will facilitate more efficient business decision-making, enable the digital upgrade of industries, and create new types of business models and services. These will create an unlimited market for operators and propel their digital transformation.
Most operators now agree on the importance of accelerating digital transformation. Operators should equip themselves with an end-user perspective and aim to better understand, satisfy, and care for users. Intelligent operations will help unleash the value of data, while allowing different departments to work closely together for better customer experience and higher quality decision-making. This will enable operators' steady and sustainable growth underpinned by agile digital services, high-quality user development, and predictable, intelligent O&M.
Digital transformation in three areas is recommended for operators to seize the opportunities presented by the coming new era. First, service digitalization. Operators can realize business benefits by integrating ecosystems, platforms, and networks to drive rapid second-curve growth. Second, operational digitalization. Operators should transform from being network-centric to customer experience-centric, linking devices, services, platforms, and networks together, and maximize the value of data to drive business decision-making and realize value-based operations. Third, infrastructure digitalization. Operators should integrate their computing and connectivity resources to make networks more intelligent, the cloud more diverse, data flows more efficient, and intelligent applications more widely used.
Many excellent operators work with us to enable differentiated experiences for enterprises through operational digitalization, while using mature digital capabilities to empower more industries, thereby generating new revenue. In addition, leveraging our own transformation practices and our successful experience in enabling the transformation of more than 100 operators, Huawei has worked with industry organizations to develop the Digital Operation Transformation Framework (DOTF), which evaluates transformation maturity from different dimensions: transformation strategy, value criteria, process optimization, data & platform, and organization & people. DOTF guides operators through their individual digital transformation journeys.
Operational digitalization is a structural and systematic transformation aimed at maximizing business and service value for operators along two complementary paths. It enables automation and intelligence to improve quality and efficiency, while enabling precision marketing and lean operations to increase service revenue and improve user experience. This is a tremendous opportunity, so let's move forward together to take digital transformation to the next level.