WinWin Issue 41

Dialog Axiata PLC started its journey as a connectivity service provider, with services starting from mobile then moving to fixed and to TV through acquisitions, eventually emerging as a quad-play service provider. Today, Dialog is the number one quad-play service provider in Sri Lanka and has acquired a strong market position across all business segments.

STC had embarked on customer-centric digital strategy long before the pandemic. During the pandemic, when the entire world switched to digital mode and every ordinary household embraced digital in one form or the other, our strategy paid off well.

M-Pesa from Safaricom is one of the most successful mobile money platforms in the world and has largely contributed to the financial inclusion programs across Kenya and many parts of Africa. We are applying our inspiring innovations to deliver new solutions also across other sectors like agriculture, healthcare and others.

AIS Thailand is the No.1 operator in Thailand and the first to launch 5G in the country. With nearly 45 million subscribers, of which more than 70% are active data users, the AIS mobile network covers 98% of the country's population. We deliver advanced connectivity and a wide range of digital content and services powered by AIS' high-speed 4G and 5G networks. However, we realize the need to evolve further to address the dynamic requirements of the industry and drive our growth to the next level. With this goal, we are advancing from being a digital service provider to become a Cognitive Tech-Co.

Vodafone Turkey has been pursuing a series of transformational initiatives to digitalize their business and operations for the past four years. These initiatives primarily focus on improving customer experience, while also simultaneously enhancing operational efficiency, reducing customer costs and driving revenue growth. We started our digitization journey long before the pandemic appeared, so we were able to quickly evolve into a fully digital organization to support home working during those challenging days. Even after the pandemic, we have continued our digital journey, primarily driven by our company's vision to emerge as a customer-centric organization with digital capabilities.