Etisalat: Managed Charging and Billing Transformation with full IT outsourcing
Improving Operations efficiency, driving integrated Business-Technology engagement and enabling new capability to facilitate focus on business
Emirates Telecommunications Corporation, trade name Etisalat, is a multinational UAE based telecommunications
services provider, currently operating in 15 countries across Asia, Middle East and Africa. Etisalat Nigeria is a key
operation in Africa for the Etisalat group. With growing competition, Etisalat Nigeria needed an outsourcing
partner that will enable it focus on more on business. Etisalat selected Huawei as the qualified partner for a journey to
manage the full Telecom IT landscape and help transform it through the course of the outsourcing engagement. The
scope of engagement included business support, enterprise management, Infrastructure management, IT operation &
maintenance, IT service management and end-user support.
Huawei is working closely with Etisalat ’s Business and Technology executives on a roadmap that is structured on
Huawei's already achieved success of a well laid out IT management excellence. This success includes well structured
service management, vendor management and standardized O&M for multi-vendor solutions. Huawei is already
transforming Etisalat ’s data centers and brining new technologies like Cloud and Big Data to help empower Etisalat to
deliver new services, and to focus on customer satisfaction.
Already Huawei is bringing reduced cost of operations and transformation, isolating Etisalat from technology and
operations risks, and re-architecting the technology farm from legacy-complex into an enterprise architecture model
that has extensive future benefits and ROI yields for Etisalat Nigeria and the group at large.