ViVA Bahrain: Adopting Managed Services as a platform for Operations Transformation
Improving business-IT alignment through responsive IT governance and service management aimed at business growth
VIVA Bahrain - (VIVA) is a telecommunications company based in The Kingdom of Bahrain. As a part of the Saudi
Telecom Company Group, and backed by unrivalled experience, knowledge and vision, VIVA has experienced
phenomenal growth in its five years of operations and continues to perform exceptionally well. With the fast
growth came the need to continually improve efficiency, optimize operating expense and increase focus on core
business.
To fuel Viva Bahrain’s growth strategy, Huawei is engaged with Viva as the prime IT partner responsible for full IT
operations. This engagement has resulted in transforming IT operations, IT management and systems maintenance
to a new level that assure IT commitments to business service levels. The engagement is bringing continual businesstechnology
alignment with process compliance, transparency in operations innovation. and enabling IT governance
efficiency.
Viva Bahrain can now rely on Huawei as the IT partner of choice, to assure IT service levels through continual
improvement in key performance levers and service management activities. By aligning to growth initiatives of
marketing, sales and customer management, Huawei has delivered the right tools as part of the program of delivering
a unified operations that manages the highly multi-vendor and multi-technology environment to free business to focus
on growth.