Fast service quality issue demarcation, fast OTT service modeling
Proactive care for VIP customer experience (KQI based), identify network failure cause by automatic analysis based on fault tree.
Terminal - network - 3rd party fast demarcation engine，support 15+ issue categories,improve FCR & AHT.
CE Dashboard, SOC surveillance screen
To transfer HUAWEI SmartCare capabilities in OTT domain: service quality modeling and evaluation, real-time quality monitoring, Smart fault tree demarcation capability to assurance customer experience and enhance terminal user coherency, thus improves the operator competitiveness.
On the basis of end-to-end network interface deployment and correlation ability, experience oriented KPI modeling, monitoring and demarcation method, and LTE voice thematic analysis, the sub solution helps the operation department with CSFB assurance and VoLTE assurance from both network level and subscriber level perspective.
Aims to ensure E2E experience satisfaction and provide operators with measurable, visible and manageable solutions by establishing user experience-oriented solutions covering tools and processes.
Operation and maintenance department automation of complaints handling process, real-time diagnosis of complaint handling and common issues diagnosis, helps operators to improve customer complaint handling efficiency and customer satisfaction.
The N&SQI (Network and Service Quality Improvement) solution aims to provide superior network service experience and thereby enhance the Operator’s brand image.
Improves GSM/UMTS/LTE network performance, improves network resource utilization, resolving network problems such as call drop, resource congestion, handover failure, access failure.
SQM E.O.T is the main product supporting SOC solution which provides one-stop service quality management solutions, helps operators transformation from network-centric operations to service-centric operations.
Helps to identify and rectify problems in operators' network, update service processes, target customer satisfaction improvement, help discover new business opportunities, and deliver proactive customer care.
As a customer experience management platform, SEQ Analyst uses big data analysis to manage service quality and network performance, handles customer complaints and supports precision and real-time marketing.