Service and Software-Huawei

Service and Software

Huawei Service and Software provides global carriers with industry-leading, secure, and reliable end-to-end solutions, covering network planning, construction, O&M, optimization, and service operations. Over the past 30 years, Huawei has gradually become one of the world's largest and most advanced service and software providers, with delivery capabilities and resources that are distributed around the world. In the future, Huawei, as an always reliable strategic partner of carriers, will continue to devote itself to helping carriers achieve digital transformation and business success.

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Highlights

Dell'Ora Group Releases White Paper: Achieving Sustainable Data Center Growth

Huawei's data center technologies and cases are cited as industrial best practices for E2E lifecycle sustainable data center development: PUE simulation and optimization, green prefabricated building and digital delivery, DCIM intelligent management, and AI energy optimization.

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Digital Operations Maturity:achieving business value from transformation

Geopolitical instability and the shadow of inflation are leaving operators with even greater challenges to achieve return on investment on their new network offerings. That makes digital transformation and finding new sources of revenue and new ways of charging for services even more imperative.

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Huawei Wins 2021 TM Forum Best Implementation of Innovative Technology Solutions for Leveraging AI/ML to Drive CX Business Outcomes Proactively Catalyst Project

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Huawei BSS enables CSPs achieve operations efficiency improvement and revenue growth while achieving win-win outcomes for both CSPs and their customers

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Huawei's Ryan Ding: Digital Innovation Is Fueling the New Digital Economy

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Huawei’s Bill Tang: Target Efforts to Protect Networks and Bring Warmth with Huawei Service

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Huawei User Group Meeting 2021

Listening, Cooperation, Improvement, Development
Livestream July 13-14, 2021

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Solutions

Network Consulting & System Integration

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Networks that meet service development requirements are the basis for carriers' business success. Huawei integrates their product capabilities and cooperates with industry partners to provide the Network Consulting & System Integration solution that meets current requirements and fulfills mid- and long-term goals, helping carriers achieve success.
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Network Consulting & System Integration

Networks that meet service development requirements are the basis for carriers' business success. Huawei integrates their product capabilities and cooperates with industry partners to provide the Network Consulting & System Integration solution that meets current requirements and fulfills mid- and long-term goals, helping carriers achieve success.

Network Assurance and Operations

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The Network Assurance and Operations service solution helps carriers ensure secure, reliable, and efficient network operations, improve operation efficiency and quality, absorb industry-leading concepts, and invite customers, partners, and developers to engage in innovation, leading the entire industry towards intelligent operations.
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Network Assurance and Operations

The Network Assurance and Operations service solution helps carriers ensure secure, reliable, and efficient network operations, improve operation efficiency and quality, absorb industry-leading concepts, and invite customers, partners, and developers to engage in innovation, leading the entire industry towards intelligent operations.

Service Experience Consulting & System Integration

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Service Experience Consulting & System Integration (HUAWEI SmartCare® CEM) is committed to providing the best network quality and optimal service experience to help carriers develop digital services and achieve business success. By aligning with customers' business requirements through network, experience, and operation consulting, this solution enables experience-centric network construction and value-based operations with the aid of all-domain data analysis capabilities and digital platform that uses the agile open architecture.
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Service Experience Consulting & System Integration

Service Experience Consulting & System Integration (HUAWEI SmartCare® CEM) is committed to providing the best network quality and optimal service experience to help carriers develop digital services and achieve business success. By aligning with customers' business requirements through network, experience, and operation consulting, this solution enables experience-centric network construction and value-based operations with the aid of all-domain data analysis capabilities and digital platform that uses the agile open architecture.

Learning Services

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Huawei learning services focus on continuous customer-centric innovation and open cooperation with partners to maximize value for carriers and provide competitive ICT talent development solutions.
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Learning Services

Huawei learning services focus on continuous customer-centric innovation and open cooperation with partners to maximize value for carriers and provide competitive ICT talent development solutions.

Software Business

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Huawei builds 5G service and operations systems that help carriers innovate and monetize their services under new opportunities brought by 5G and cloud, innovates software cloud services, and collaborates with carriers and partners to digitalize various industries.
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Software Business

Huawei builds 5G service and operations systems that help carriers innovate and monetize their services under new opportunities brought by 5G and cloud, innovates software cloud services, and collaborates with carriers and partners to digitalize various industries.

5G Services

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Huawei 5G services adopt digital technologies to support 5G commercial network construction. With standard, digital, and platform-based delivery capabilities, Huawei 5G services ensure fast, efficient, and high-quality delivery. Utilizing the experience of experts and platforms, Huawei 5G services enable intelligent operations to ensure robust networks, provide differentiated user experience for multiple applications, and adopt the convergent billing solution to accelerate 5G business monetization.
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5G Services

Huawei 5G services adopt digital technologies to support 5G commercial network construction. With standard, digital, and platform-based delivery capabilities, Huawei 5G services ensure fast, efficient, and high-quality delivery. Utilizing the experience of experts and platforms, Huawei 5G services enable intelligent operations to ensure robust networks, provide differentiated user experience for multiple applications, and adopt the convergent billing solution to accelerate 5G business monetization.

OPEX Optimization

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Operating Expenditure (OPEX) Optimization is a system-level solution focusing on challenges that global carriers face, such as slow revenue growth, high operating costs, and low operational efficiency. OPEX Optimization integrates Huawei and third-party product and service solutions, provides operations consulting, and involves infrastructure modernization, ICT intelligent operations, and digital customer management. With this solution, carriers can reduce their OPEX and improve operations efficiency.
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OPEX Optimization

Operating Expenditure (OPEX) Optimization is a system-level solution focusing on challenges that global carriers face, such as slow revenue growth, high operating costs, and low operational efficiency. OPEX Optimization integrates Huawei and third-party product and service solutions, provides operations consulting, and involves infrastructure modernization, ICT intelligent operations, and digital customer management. With this solution, carriers can reduce their OPEX and improve operations efficiency.

B2C Business Solution

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To address the challenges of slow MBB user acquisition and slow 2C service revenue growth, Huawei provides the B2C Business solution to help customers accelerate their MBB service upgrades, promote traffic and value monetization, increase revenue, and improve investment efficiency.
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B2C Business Solution

To address the challenges of slow MBB user acquisition and slow 2C service revenue growth, Huawei provides the B2C Business solution to help customers accelerate their MBB service upgrades, promote traffic and value monetization, increase revenue, and improve investment efficiency.

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Industry Recognition

  • TM Forum 2021 ‘AI, data & insights’ Excellence Award

    [UK, London, October 8, 2021] China Unicom Intelligent Network Innovation Center’s AI-based network operation management platform project won the ‘AI, Data and Insights’  Excellence Award at the Digital Transformation World Summit 2021 (DTWS 2021) hosted by the TM Forum.

  • Best implementation of innovative technology solutions

    [London, UK, October 29, 2021] The catalyst project “Leveraging AI/ML to drive CX business outcomes proactively”, won the TM Forum “best implementation of innovative technology solutions” award for generating business value and deliverables for customer experience (CX) standards and best practices. 

  • TM Forum Sustainability-impact Award

    [London, England, October 22, 2021] The project “Smart IDC–Intelligent Energy Saving for Data Centers” co-incubated by Huawei, China Telecom, China Unicom, and China Mobile won TM Forum’s Catalyst Team Award for Sustainability Impact. 

  • Best Test and Measurement Technology Award

    [London, UK, September 22, 2021] HUAWEI SmartCare® Customer Experience Management Solution won the Best Test and Measurement Technology Award at 5G World Summit 2021, which was held on September 21-22 in London.

  • Future Digital Awards for Fintech & Payments

    [United Kingdom, Basingstoke, October 13, 2021] Huawei won two Future Digital Awards in Fintech & Payments from Juniper Research. Huawei’s FinTech Platform was awarded as the platinum winner for Best Mobile Money Offering 2021 and Huawei Overdraft Solution was awarded as the gold winner for Financial Platform 2021.

  • 2020 GLOTEL Project Delivery Perfection Award

    [United Kingdom, London, 6th November 2020] At the 8th Global Telecoms (GLOTEL) Awards, the 5G network optimization project by Huawei and Sunrise, won the Project Delivery Perfection award.

  • Outstanding Use of TM Forum Assets Award

    [Kuala Lumpur, Malaysia, November 14, 2019] Huawei and its partners have won the Outstanding Use of TM Forum Assets Award for the TM Forum Catalyst Project "App Trading Marketplace: A Framework for CSP Collaboration" at the TM Forum Digital Transformation Asia (DTA) in Kuala Lumpur.

Success Stories

  • Digital Transformation for Business Growth

    Communication Service Providers (CSPs) nowadays are facing increasing challenges due to changes in customer behavior as well as competitions from OTT players in terms of service innovation, time-to-market and customer service experience.

  • Digital Customer Experience Management Facilitates Operation Transformation

    During the evolution from the 4G to the 5G era, the business forms and competition environments used in B2C and B2B scenarios will change greatly. The major issue for operators focuses on ways to provide optimal experience to support rapid business development and gain a new competitive edge.

  • China Mobile IoT: China Mobile Partners with Huawei to Create the Era of IoE

    As a connection operations management platform built on the cloud, CM IoT is independent from the people-oriented operations support system and uses IoT-dedicated network elements for connection support.

  • Jiangsu Mobile Enters the Era of Intelligent Maintenance

    It has become an urgent need for Jiangsu Mobile to maximize the use of big data and AI technologies to evolve to intelligent O&M and build a zero-interruption network, in order to reduce O&M costs, improve efficiency, ensure better network quality, and improve user digital service experience.

  • Going Dutch on transformation with KPN

    Back in 2014, the Dutch telco KPN was finding it hard to expand its market share for a slew of reasons, including inefficient and costly legacy architecture, product silos, and an incomplete picture of customer requirements. The operator knew it needed to transform to respond to the market with the kind of agility that the cloud era demands.

  • Sunrise and Huawei Sign ICT Managed Services Agreement

    Sunrise and Huawei jointly announced the signing of a significant five-year partnership ICT Managed Services contract in Shenzhen. Under the terms of the contract, Huawei will provide a comprehensive range of services, which includes Information Technology (IT) infrastructure and Communications Technology (CT) networks, field operations, and spare parts management.