Proactive Service

Huawei Proactive service handles the secure, stable, and highly-efficient demands of Telecom networks.. The service helps operators transform from passive network maintenance to proactive maintenance, by identifying potential network risks in advance, issue warnings on potential network faults, prevent and rapidly address network incidents.

Telecom networks are becoming bigger and more complicated, driven by the ever increasing size of the global network, expanding scale of business, and development of IP-based networks. The traditional passive response model can no longer meet operators' requirements for secure, stable, and highly-efficient network operations. Operators are desperate to transform passive network maintenance into proactive maintenance, which will identify potential network risks in advance, issue warnings about potential network faults, prevent and rapidly address network incidents.

The Huawei Proactive Service meets operators' requirements for secure, stable, and highly-efficient network operation by predicting, preventing, and reducing network risks. The Huawei Proactive Service uses the lifecycle assessment model which is developed based on the Analytic Hierarchy Process (AHP) algorithm to analyze and assess the factors influencing network stability, and according to the assessment results, give operators feasible improvement proposals concerning live network and network operation risks.

By checking and analyzing factors that may impair equipment operation, such as data configuration, alarms, equipment resource load, performance KPIs, equipment operation log, EOX status, and disaster redundancy/backup, the service helps to expose potential network security risks, and alert the operator on potential network faults.

By hiding engineering alarms and irrelevant alarms and suppressing transient and toggling alarms, the operator can reduce massive alarms and focus on the root alarms, thus improving efficiency in fault management.

By customizing contingency plans for different scenarios and working with the operator on joint drills, we can guarantee the effectiveness of the contingency plans and strengthen the skills of the operator’s maintenance personnel. This will help to improve the operator’s capability to handle emergency, shorten the time to recovery and assure stable network operation.

Huawei provides a series of customized proactive service to help operators improve the quality of network operation and facilitate healthy business development.