Digital services are gradually changing user behaviors. Huawei has summarized this new user experience model as Real-time, On-demand, All-online, DIY, and Social (ROADS)."
These changes have affected the industry, therefore the ROADS experience requires enterprises to possess agile operational capabilities. This means that enterprise IT systems must change from being ‘support’ systems to being ‘production’ systems, and from supporting internal usage to serving external customers and partners. Networks and IT infrastructure must become software-defined and cloud-based.
To support carriers in ICT transformation, Huawei's strategy for the carrier business has shifted from "product driven + service as support" to "product driven + service driven".
Huawei services' strategy for the carrier business is: