As telecom networks get more complex and market competition becomes more severe, network performance has a big impact on end user experience and loyalty. This in turn affects operators’ brand image and revenue. Building a secure, reliable and efficient network has become a big challenge and crucial requirement for operators.
The Huawei Customer Support Services solution helps operators ensure secure, stable, and highly-efficient network operation. The solution focuses on network performance and end user experience so as to help operators secure the stability of their networks and gain competitive advantages.
The fast growth of the telecom industry, rapid technological advances, and quick convergence of multiple technologies and products has resulted in ever expanding and more complicated telecom networks. These developments pose huge challenges and risks to network stability.
Key Event Assurance is a scenario-based, end-to-end assurance service to guarantee stable network operation, high-quality network performance and excellent service experience.