Customer Support Service

As telecom networks get more complex and market competition becomes more severe, network performance has a big impact on end user experience and loyalty. This in turn affects operators’ brand image and revenue. Building a secure, reliable and efficient network has become a big challenge and crucial requirement for operators.

The Huawei Customer Support Services solution helps operators ensure secure, stable, and highly-efficient network operation. The solution focuses on network performance and end user experience so as to help operators secure the stability of their networks and gain competitive advantages.

Related Products

Secure Service

The fast growth of the telecom industry, rapid technological advances, and quick convergence of multiple technologies and products has resulted in ever expanding and more complicated telecom networks. These developments pose huge challenges and risks to network stability.

Robust Network Service

Robust Network Service solution provides a 360 degree assessment of the network, and predicts and prevents risks before they happen. The service delivers a robust network, protects operators’ revenue, increases O&M efficiency, and improves competitive advantage.

Key Event Assurance Service

Key Event Assurance is a scenario-based, end-to-end assurance service to guarantee stable network operation, high-quality network performance and excellent service experience.

Spare Parts Management Service

Huawei's one-stop Spare Parts Management Service solution includes consolidated order processing, reliable spare parts supply, scientific inventory management, first-class logistics network and professional service management.

Extended Service

Huawei's Extended Service assists operators in ensuring network security and service continuity during a transition period, which can improve the operator's short-term ROI.