Bill Tang, President of GTS at Huawei, argues operators need to turn to AI to increase the accuracy of user experience-based network planning to make it more agile, and to quickly and more intelligently resolve user experience problems.
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AI-enabled intelligent 5G network operations and maintenance
Huawei’s Fred Zhao writes that the different QoS requirements for 5G services place new requirements on O&M tools, processes and capabilities.
Digital transformation starts with customer centric vision
Miguel Fernandez, CTO of Telecom Argentina Group, highlights the many benefits its new service operations centre promises to deliver.
MTN turns to CEM to deliver best-in-class experience
Zoltan Miklos from MTN South Africa shares how the operator transformed from focusing on network operations to putting services and the user experience at the centre of everything.