Operations Transformation
Open ROADS to a Better Connected World is our vision for the ICT industry. Encompassing five fundamental characteristics of the ultimate user experiences in a fully connected world - Real-time, On-demand, All-online, DIY, and Social – Huawei's "ROADS" vision will foster an open industry ecosystem that enables agile innovations, advancing the ICT industry as well as all social sectors in the digital age. This is the key driver for operators for transforming their operations resulting in:
- Centralization: Off-shoring to a GNOC providing economies of scale and improving quality of operations
- Service Centric Operation: Proactive care through service quality management for improved customer experience
- FMC Operation: Fixed and mobile convergence through E2E platforms and processes for management and delivery of quad play service
- ICT Operation: Convergence of CT and IT through unified single operation
Customer Value
Customer Experience Assurance
Operation transfer from network-centric to service centric, enable customer experience assurance beyond operation efficiency improvement.
Cost Optimization
Optimize cost structure by scale of economic, process optimization.
ROI Improvement
Rolling planning enables accurate investment.
Time-to-Market
Support the streamlined operation of organization and process, to help customer to achieve fast Time-to-Market of new product and services.
Technical Topics
Centralized Operations: Strategies for Today & Tomorrow
Centralized Operations: Strategies for Today & Tomorrow
Centralization is essential if CSPs are to optimize the management of business and network operations, reduce cost, improve TTM, improve quality assurance and customer experience, and future-proof their operations.
IT convergence drives demand for telecom managed services
IT convergence drives demand for telecom managed services
Operators are turning to managed services to control operational costs and complexity in their IT and network environments.