Customer Support Service

Customer Support Service

As telecom networks get more complex and market competition becomes more severe, network performance has a big impact on end user experience and loyalty. This in turn affects carriers’ brand image and revenue. Building a secure, reliable, and efficient network has become a big challenge for carriers. The Huawei Customer Support Services solution helps carriers ensure secure, stable, and highly-efficient network operation. The solution focuses on network performance and end user experience so as to help carriers secure the stability of their networks and gain competitive advantages.

Business Value
  • 1 1

    Secure Business

    Minimize unexpected outage duration and business loss through reduced business interruption and network risks.

  • 10 1

    Advance Efficiency

    Reduce maintenance workload and increase maintenance efficiency by proactively identifying and preventing risks and quickly handling problems.

  • 7 2

    Foster Innovation

    Leverage new technologies and new business and operating models to enable operators' business innovation.

  • 6 3

    Enhance Competitiveness

    Establish a responsible brand awareness of corporate citizenship, utilizing empowered talents and tools to delight customers with regulatory compliance.


  • Secure Service

    Based on customer requirements, Huawei provides standard service packages and customized Service solutions that ensure high availability of networks and continuous system running, mitigate network operation risks, reduce both economic and brand loss, improve O&M efficiency, maximize ROI, and focus on core services.

  • Key Event Assurance Service

    Key Event Assurance is a scenario-based, end-to-end assurance service to guarantee stable network operation, high-quality network performance, and excellent service experience.

  • Spare Parts Management Service

    Huawei's one-stop Spare Parts Management Service solution includes consolidated order processing, reliable spare parts supply, scientific inventory management, first-class logistics network, and professional service management.

  • Extended Technical Support service

    Huawei's Extended Technical Support service assists carriers in ensuring network security and service continuity during a transition period, which can improve the operator's short-term ROI.