HUAWEI SmartCare® SOC Solution enables CSPs to establish CPPP (Criteria, People, Process, Platform) based Service Operations Center (SOC), which help CSPs transform to profit motivated and user centric service operations.
Collaborates with different departments on user-centric service operations to improve operation efficiency, revenues, and customer satisfaction.
Identifies and eliminates key factors that affect user experience in the customer lifecycle and reduces churn rate to achieve business objectives. Helps carriers increase revenue and satisfy the personalized experience requirements through diversified marketing activities and customer service.
Maximizes the value of carriers' telecom data assets. SOC internally improves the service operation efficiency, and externally enhances the experience monetization capability of self-operated services and vertical industry services.
Continue build end-to-end network and service management capability & competence to support new service operations efficiency & effectiveness.
Through the full service (VoLTE, IoT, video, OTT, IPTV, 5G etc.) quality management and proactive value users experience assurance, providing problem demarcation and closed loop recommendations to improve network operation & maintenance efficiency and user experience.
Automatically demarcates complaints, handles complaints in real time, and analyzes common issues. This improves carriers' complaint handling efficiency and increases customer satisfaction.
Proactively ensures the experience of high-value user groups (such as roaming users and enterprise users) to improve user stickiness and satisfaction.
Smart insight into user experience and user value to help senior executives make decisions, maximize network return on investment (ROI), and achieve business objectives.
Provides a transformation methodology that helps carriers implement user-centric service operations.