Huawei AICC is a next-generation solution that provides an all-in-one contact center. It integrates new features such as real-time video interaction and artificial intelligence. Voice, video and messaging create a comprehensive communication channel between enterprises and users, improving user experience and efficiency.
Reduction
of customer churn
Improvement
in agent efficiency
Improvement
in digital conversion rate
• All-in-one solution: IVR, unified routing & queuing, voice recording, inbound and outbound calls, customer journey analytics, reporting, integrated agent dashboard, etc. • Omni-channel collaboration • E2E AI-driven service flows • GDPR compliance
• Open API & SDK for rapid 3rd party integration • Orchestration of online IVR flows • Low code customization: API fabric, AppCube tools
•Omni-channel video: PC/App/Mobile native video agent, smooth transition from voice to video •Digital signature: Offline-to-online completion to speed up the closing process •Digital human: real-time interaction for a better experience
Asia Pacific, China, Europe, Latin America, South Africa, etc., Up to 1 month free trial with Huawei public cloud services
1,500+ global customers (carriers and enterprises)
World's first commercial case of 5G video customer service
700,000+ agents, and 1.8 billion users
