HKT showcases its digital business transformation


HKT showcases its digital business transformation

HONG KONG, CHINA, September 18, 2017 – HKT Limited (SEHK: 6823) has been undergoing a business transformation to capture growth opportunities in the digital era, and today it showcases some milestone achievements at a public forum alongside technology partner Huawei Technologies Co., Limited.

The objective of HKT’s transformation project is to establish new cloud-based infrastructure and platforms to enhance the digital capabilities of HKT’s operations and its offerings to customers. Huawei has been providing cutting-edge technology knowhow and solutions in HKT’s ongoing transformation process.

Mr. Alex Arena, Group Managing Director of HKT (centre), Mr. Peter Lam, Managing Director of HKT Engineering (second from right), Mr. Ramez Younan, Managing Director of PCCW Solutions (right), Dr. Howard Liang, Senior Vice President, Chairman of Open ROADS Community, Huawei (second from left), and Mr. Ryan Ding, Executive Director of the Board, President of Carrier Business Group, Huawei (left), at the HKT Digital Business Transformation Experience Hall.

HKT is pleased to demonstrate some of the achievements so far at the HKT Digital Business Transformation Experience Hall at the Huawei Operations Transformation Forum (OTF) 2017, which is being held today and tomorrow in Hong Kong. HKT presents a number of initiatives that illustrate its new digital operations and platform capabilities, as well as how they enhance customer experience. These include:

(1) Enterprise Customer Self-servicing – One example is that enterprises can manage mobile data usages of their staff online, with functions such as service subscription, quota management and splitting of bills for business and personal usage;

(2) Account Manager One-stop Shop through Sales Operation Portal – Account managers can offer enterprise-to-enterprise service to customers online all the way from service subscription, service configuration to service activation; and personal usage;

(3) Intelligent Operation and Maintenance for Cloud-based Network – Customers can manage cloud-based network more efficiently such as through self-deployment of services and capabilities.

Mr. Peter Lam, Managing Director of HKT Engineering, said, "In the digital era, customers expect services to be user-centric, responsive, user-defined and self-served. In view of the high demand of a new digital landscape that can provide customers with superior service experience - real-time, on-demand, all-online and DIY - we are building a new cloud-based platform as a solid foundation for future-oriented operations and networks. This will enable us to unlock the enormous potential of digital services for customers and for future business growth."

Mr. Hou Yuzhou, Project Director of HKT Business Transformation Project, Huawei, said, "As a strategic partner of the world’s leading telecom operators, Huawei will continue to provide HKT with cutting-edge technologies and solutions such as cloud technologies, Network Virtualization (NFV), Software-Defined Networking (SDN), IoT and Big-Data. We will further work with HKT to drive the transformation to the next level and realize digital opportunities to achieve business success."

The Huawei Operations Transformation Forum (OTF) 2017 is an industry-leading forum to discuss digital business transformation initiatives across business strategy, operations and network.