Huawei Enables HKT Customer-centric Digital Transformation


Peter Lam, Managing Director, Engineering of Hong Kong Telecom(HKT) shares their customer experience driven-approach to digital transformation. By continuously exploring customer journey, HKT finds the customer's pain points and searches solutions based on the pain points to achieve fast service TTM, which improves user experience and operation efficiency. Huawei helps HKT digital transformation projects and uses efficient development methods to enable HKT B2B service development.