Sunrise and Huawei Sign ICT Managed Services Agreement

Sunrise and Huawei Sign ICT Managed Services Agreement

Includes IT and CT Converged Operations

Sunrise and Huawei jointly announced the signing of a significant five-year partnership ICT Managed Services contract in Shenzhen. Under the terms of the contract, Huawei will provide a comprehensive range of services, which includes Information Technology (IT) infrastructure and Communications Technology (CT) networks, field operations, and spare parts management.

From left to right: Jim Lu, President of Global Technical Services, Huawei and Olaf Swantee, CEO of Sunrise

Olaf Swantee, CEO of Sunrise said, “Sunrise has set high level expectations on service quality, operational excellence and customer experience and believes that Huawei is the right partner to fulfill these ambitions. Our engagement with Huawei will lift Sunrise’s IT and CT operations to a higher level, which will be reflected on our end users and the quality of the services provided to them.”

This was further emphasized by Elmar Grasser, CTO of Sunrise, “While we have enjoyed a great partnership with Huawei working on mobile networks since 2012, we are very happy now to enlarge our partnership with Huawei into both IT and CT operations to gain even more efficiency and quality.”

When this contract is executed, Huawei will provide an ICT Converged Operation solution to manage IT and CT networks through converged operation processes, resources and tools that will help Sunrise achieve operational excellence and digital transformation.

Jim Lu, President of Global Technical Service of Huawei said, “Huawei greatly appreciates Sunrise’s continuous trust in us. Our key strategic investment is on ICT infrastructure transformation service and this is a strong partnership strategy that we commit to with all our operators. The cooperation between Sunrise and Huawei extends from purely CT operations to ICT operations, which we are confident to deliver to meet Sunrise needs in achieving operational excellence and digital transformation.”

A recent trend has seen communication service providers tending to outsource their network and IT operations together to improve operational efficiency, enhance quality and address the challenges of ICT transformation. Partnering with a managed service provider strong in both CT and IT, will contribute towards innovative IT capabilities, end-to-end management, full automation and operational intelligence within a DevOps operated environment. This is mandatory for digital transformation.

Huawei’s ICT Managed Services are built on its software-defined platform (OWS: Operation Web Services); this innovation consists of a convergent operational model, workflow automation and organizational synergy. All of these have helped Huawei build diversified competition in the industry. Besides traditional advantages in the Middle East, Africa, and Latin America, more and more European operators have also been adopting Huawei’s solution to cope with challenges coming from digital transformation.

The cooperation between Sunrise and Huawei is an important milestone for Huawei as a Managed Services Provider rapidly investing in the IT field. Huawei has become a global strategic outsourcing partner for operators working to achieve digital transformation.