Huawei is committed to maximize the value of customer experience insight, whether through analyzing network experience, service experience, interactional experience or the customer’s personal experiences within our customer experience management solution.

Huawei fully understands the importance of improving the operators network quality ranking and the numerous subsequent benefits to customers satisfaction from our years of experience working on network optimization projects. Huawei believes that the operator must look beyond improving just the customer’s   voice and data services experience by switching their organization to become user-centric. This is where Huawei’s consultancy is committed to help operators transform through a combination of organizational, technology, people and process best practices.