Operations Transformation


Operations Transformation

Open ROADS to a Better Connected World is our vision for the ICT industry. Encompassing five fundamental characteristics of the ultimate user experiences in a fully connected world - Real-time, On-demand, All-online, DIY, and Social – Huawei's "ROADS" vision will foster an open industry ecosystem that enables agile innovations, advancing the ICT industry as well as all social sectors in the digital age. This is the key driver for operators for transforming their operations resulting in:

  • Centralization: Off-shoring to a GNOC providing economies of scale and improving quality of operations
  • Service Centric Operation: Proactive care through service quality management for improved customer experience
  • FMC Operation: Fixed and mobile convergence through E2E platforms and processes for management and delivery of quad play service
  • ICT Operation: Convergence of CT and IT through unified single operation

Customer Value


Cost Optimization

Optimize cost structure by scale of economic, process optimization.

简化运维高效运维 (2)

ROI Improvement

Rolling planning enables accurate investment.



Support the streamlined operation of organization and process, to help customer to achieve fast Time-to-Market of new product and services.


Customer Experience Assurance

Operation transfer from network-centric to service centric, enable customer experience assurance beyond operation efficiency improvement.